Tanglewood - 1115 Words

HR594- Strategic Staffing Tanglewood Case 6 January 27, 2011 Tanglewood, founded in 1975, has undergone rapid growth over the years. The rapid growth, however, has caused issues across the organization. Each store manager has their way of doing things when it comes to running the store. Because of the differing of attitudes across stores and the unstructured staffing process, Tanglewood has experienced significant turnover and financial loss. Tanglewood primarily hires internally because they feel â€Å"individuals who are promoted from within the organization to the department manager level are typically viewed by other employees as very qualified and integrated into the corporate culture and mission of Tanglewood (41).† Tanglewood†¦show more content†¦| Inform her that you are currently dealing with a customer and that you would be with them momentarily. In the meantime you call an available associate to assist her. | 3 | 2 | 6 | Question 3 (KSAO 9)When completing the daily count for the department, you notice one of y our team members register has come up short on several occasions. How would you manage this situation? | I would say nothing and add the difference myself | I would address the team members and ask were there any funds unaccounted for | I would run a report on the register for the employee numbers, recount the money and speak to the individual about the situation and perhaps address the entire team if necessary. | 3 | 2 | 6 | Question 4 (KSAO 5)Describe your previous employment experience in the retail industry. | Fails to give adequate information of previous experience. | Gives a brief account of his history, but no details. | Gives detail about past experiences, issues that arised, how he handled them, and the outcome. | 2 | 2 | 4 | Question 5How did you go above and beyond the call of duty when dealing with a customer? | Never did more than he was supposed to do | Provide some details, but doesn’t give a complete scenario | Uses the STAR and gives an example, how he res ponded, and what was the result. | 2 | 2 | 4 | Question 6 (KSAO 8)You are asked to send a memo to corporate in response to customer service complaints to your particular store? You |Show MoreRelatedTanglewood Case21239 Words   |  5 Pagesdemands for the retail industry, and studying environmental factors affecting those demands, I have combined historical statistical data, the mission of the company, and EEO requirements to obtain a recommendation for future hiring strategies for Tanglewood. I have attached the results of my study, which will provide your company with detailed statistics and suggestions to meet your hiring goals, while still maintaining the company’s original culture. Please contact me with any questions regardingRead Moretanglewood case10700 Words   |  43 Pagesï » ¿ ââ€"  TANGLEWOOD CASEBOOK for use with STAFFING ORGANIZATIONS ââ€"  ââ€"  7th Ed. Kammeyer-Mueller TANGLEWOOD CASEBOOK To accompany Staffing Organizations, seventh edition, 2012. Prepared by John Kammeyer-Mueller Warrington College of Business University of Florida Gainesville, Florida Telephone: 352-392-0108 E-mail: kammeyjd@ufl.edu Copyright  ©2012 Mendota House, Inc. Herbert G. Heneman III President Telephone: 608-233-4417 Read MoreTanglewood Casebook19453 Words   |  78 Pagesââ€"  TANGLEWOOD CASEBOOK for use with STAFFING ORGANIZATIONS ââ€"  ââ€"  6th Ed. Kammeyer-Mueller | | TANGLEWOOD CASEBOOK To accompany Staffing Organizations, sixth edition, 2009. Prepared by John Kammeyer-Mueller Warrington College of Business University of Florida Gainesville, Florida Telephone: 352-392-0108 E-mail: kammeyjd@ufl.edu Copyright  ©2009 Mendota House, Inc. Herbert G. Heneman III President Telephone: 608-233-4417 E-mail: hheneman@bus.wisc.edu |INTRODUCTIONRead MoreTanglewood casebook1172 Words   |  5 Pagesaddressed.) 6) The targeted method would be aiming at a specific group of candidates. They may say that they are searching for a candidate with some completed college coursework and customer service experience looking to work as a store associate at Tanglewood. It also should state that if the associate seems promising they may be put on the fast track to management if they desire. The realistic method gives a real view of what the job would entail. It may say something like dealing with day to dayRead MoreTanglewood Case 11253 Words   |  6 Pagesdiscuss the Human Resource functions of Tanglewood Stores. The paper will discuss the staffing strategies required by Tanglewood in order to maintain its corporate culture and niche market while remaining competitive. The paper suggests strategic staffing decisions regarding the nine staffing levels and four factors of staffing quality. Acquire or Develop Talent According to the text, if Tanglewood wants to achieve a full acquisition strategy then Tanglewood is going to have to acquire new talentRead MoreTanglewood Case 1726 Words   |  3 PagesTANGLEWOOD STORIES AND STAFFING STRATEGY STAFFING STRATEGY Staffing Levels Acquire or Develop Talent * Acquire internally, because Tanglewoods success is due entirely to its strong culture. * By acquiring external talents, Tanglewood would safe on the development costs, however, they would not be aware of Tanglewood’s culture. * Internal staff would have already integrated with the company’s culture and hence will inculcate a sense of belonging in the company, leading to higherRead MoreTANGLEWOOD CASE1177 Words   |  5 Pagesï » ¿Staffing Organizations Management 364 Tanglewood Case 6 Question 1: Major KSAO Category Necessary for Selection. Key: 1 – Y/N Yes or No 2 – EDC Education 3 – EXC Experience 4 – MAE Marshfield Applicant Exam 5 – RKT Retail Knowledge Test MAJOR KSAO CATEGORY Y/N EDC EXC MAE RKT Communication/Speaking Skill Y X X - - Knowledge of Organizational Policies Regulations N - - - - Skill in Judgment and Decision Making Y - - X - Skill in Managing Personnel Resources Read MoreTanglewood 3 Essay1645 Words   |  7 Pagesï » ¿Tanglewood Case Study 3: Recruiting 1. Recruitment Guide for Store Associates Position: Store Associate Reports to: Shift Leaders, Department Managers, Store Manager, and Regional Manager Qualifications: All are welcome to apply *Having a basic knowledge of retail and customer service principles is a plus Relevant labor market: Washington and Oregon Timeline: None- continuous recruiting Activities to undertake to source well-qualified candidates: Local newspapers, radio, television Read MoreTanglewood Case 31391 Words   |  6 Pages HRM 301-F1WW Tanglewood Case 3 October 19, 2014 Recruitment Guide Position:Multiple Positions Reports to:Store Manager, Sales Manager Qualifications:High School Diploma or GED Relevant labor Market:Western Washington, Eastern Washington, Northern Oregon and Southern Oregon Timeline: Conducting interviews with qualified applicants until all positions are filled Activities to undertake to source well-qualified candidates Employee referrals Local organizations Job Services Media Advertising Read MoreTanglewood Case 31037 Words   |  5 PagesTanglewood Case 3 Case Description/Introduction I will analyzed the information from the recruiting data and will prepare a report with the best recruiting strategy to fill up a job vacancy for a store associate at Tanglewood store. Also I will use the organizational data to determine the best methods for recruiting new staff. And finally I will develop various forms of recruitment messages to encourage individuals to apply for a new job position. â€Å"Recruitment is the process of attracting